Swift Creek Middle

LAPTOP TROUBLES?

TRY THESE STEPS FIRST:
 

Start with basic troubleshooting steps:

• Restart your computer
• Make sure your charging cord is plugged in and not damaged
• Make sure everything is typed correctly and capitalized when needed
• Your username is also your email address – example   
            123456789@edu.leonschools.net
• Open Canvas from the SCMS website or from ClassLink
• Ask a teacher for help
   

If you still have problems, then try the following next steps:
 

• Make sure your Chrome Operating System (OS) is up-to-date (Link to Instructions)
   
• Clear Cache and Cookies (video)
   

Reset your account on your Chromebook
 

• Power off your Chromebook then turn it back on
• Select the down arrow beside your name and click on “remove account”
• Click “remove account” again
• Chromebook will reset and you will be able to sign back in with your credentials
   

POWERWASH your Chromebook

• Power off your Chromebook then turn it back on
• Press and hold Ctrl +Alt + r + Shift (Think CArS)
• In the box that appears, select Powerwash
• Select Continue
• Sign back in using your school credentials
   

What to do if your account has been blocked.  See Mrs. Hartman in the Media Center. This requires a password reset and email to the helpdesk.
 

• If none of the above actions resolve your Chromebook issues, see Mrs. Hartman in the Media Center.
   

You can also:

• Call the media center at 850.414.2660 for help
• Email Mrs. Hartman at hartmana@leonschools.net
• Come to the SCMS Media Center between 9am – 3:50pm any school day for tech support or to exchange broken laptops or chargers.